Product Technical Support Analyst lead

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun. About The Team The Client Experience (CX) team is responsible for delivering world best class services to our clients. Whilst gaining a detailed understanding of Fixed Income Securities, the CX team is responsible for optimizing our clients’ experience by efficiently managing client issues and stabilizing operational aspects by continuously working on innovative improvement. - You will build relationships with Tier-1 banks and brokers to support them with their clients’ trading activity - You will be exposed to a broad cross-section of the financial industry - You will gain in-depth knowledge of exchange technologies and markets What You Will Be Doing - Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment - Provide in-depth product support and researching client issues - Troubleshoot problems with equipment or software applications and recommend corrective action - Document customer information and recurring technical issues to support product quality programs and product development What You Will Need - Broad knowledge of Financial Markets, especially Fixed Income Securities. - Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture - Excellent customer service skills that build high levels of customer satisfaction for internal and external clients - Being able to provide proactive support and actions to remediate client issues in a timely manner. - Excellent verbal and written communication sk