Production Support Analyst Senior

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS? About The Role As a Senior Production Support Analyst working the US shift, you’ll be working with global clients to~ - Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications - Install application release updates for these applications - Lead SRE projects for the applications - Support the platform’s migration from an FIS-hosted environment to AWS - Provide production support during North American business hours About The Team Be a part of a team of analysts who - Support the production systems of major financial institutions - Manage changes to those systems - Ensure compliance with policy and standards What You Will Be Doing As a Senior Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams. Responsibilities Include - Ownership of processes and data structures - Issue investigation and resolution - Basic Microsoft Windows administration - Basic SQL Server administration - General troubleshooting - Supporting and troubleshooting applications hosted in AWS - Applying AWS expertise to support the migration from an FIS-hosted environment to AWS - Supporting the hosting, monitoring, and ongoing stability of AWS-based applications - Leading incident investigations, root-cause analysis, and resolution of complex production issues - Working the US shift to provide consistent support to