Student Success Coordinator

About RAG Rezgani Akkari Global is a Tunisian education consultancy that helps students study at leading universities in Malaysia. Founded in 2023 by two Tunisian graduates of Malaysia, we support students end to end: university and program matching, applications, scholarships, visas, and arrival abroad. We’ve placed over 250 students and work with partner universities. The role Once a lead joins RAG, you take over. As Student Success Coordinator, you manage each client’s journey to university admission and beyond: preparing and submitting applications, securing the offer, then handling visa, travel, and arrival. You are the main point of contact for students and their families, making sure every deadline is met, every document is in order, and every family feels informed and reassured. What you’ll do • Manage each new client’s university admission process: program and university selection, application documents, submissions, and follow-up with admissions offices • Support scholarship applications and enrollment steps once offers are received • Guide students through visa applications, travel, and arrival logistics • Be the primary contact for students and parents, answering questions quickly and clearly by phone, WhatsApp, and email • Track every student’s file and deadlines in our CRM and keep records accurate and up to date • Coordinate with partner universities and our team in Malaysia on arrivals, orientation, and on-the-ground support • Check in with students during their first weeks abroad and resolve problems early • Work closely with our Advisory team for smooth handovers, and flag recurring issues so we can improve our process • Help document procedures and build the standards of our student experience What we’re looking for • Bachelor’s degree in business, communication, international relations, or a related field • Excellent organization and attention to detail; you don’t let things slip • Strong communication skills in Arabic, French, and English • Calm, empathetic, and professional with anxious students and parents • Comfortable with digital tools (Google Workspace, Notion, or similar CRMs) • Nice to have • 1–3 years’ experience in customer service, student services, admissions, or operations • Personal experience studying abroad • Familiarity with Malaysia or Southeast Asia What we offer • A key role in a fast-growing company • Direct work with a small, collaborative team • Modern tools, including an AI-assisted lead and CRM workflow • Room to grow as we scale Show more Show less About RAG Rezgani Akkari Global is a Tunisian education consultancy that helps students study at leading universities in Malaysia. Founded in 2023 by two Tunisian graduates of Malaysia, we support students end to end: university and program matching, applications, scholarships, visas, and arrival abroad. We’ve placed over 250 students and work with partner universities. The role Once a lead joins RAG, you take over. As Student Success Coordinator, you manage each client’s journey to university admission and beyond: preparing and submitting applications, securing the offer, then handling visa, travel, and arrival. You are the main point of contact for students and their families, making sure every deadline is met, every document is in order, and every family feels informed and reassured. What you’ll do • Manage each new client’s university admission process: program and university selection, application documents, submissions, and follow-up with admissions offices • Support scholarship applications and enrollment steps once offers are received • Guide students through visa applications, travel, and arrival logistics • Be the primary contact for students and parents, answering questions quickly and clearly by phone, WhatsApp, and email • Track every student’s file and deadlines in our CRM and keep records accurate and up to date • Coordinate with partner universities and our team in Malaysia on arrivals, orientation, and on-the-ground support • Check in with students during their first weeks abroad and resolve problems early • Work closely with our Advisory team for smooth handovers, and flag recurring issues so we can improve our process • Help document procedures and build the standards of our student experience What we’re looking for • Bachelor’s degree in business, communication, international relations, or a related field • Excellent organization and attention to detail; you don’t let things slip • Strong communication skills in Arabic, French, and English • Calm, empathetic, and professional with anxious students and parents • Comfortable with digital tools (Google Workspace, Notion, or similar CRMs) • Nice to have • 1–3 years’ experience in customer service, student services, admissions, or operations • Personal experience studying abroad • Familiarity with Malaysia or Southeast Asia What we offer • A key role in a fast-growing company • Direct work with a small, collaborative team • Modern tools, including an AI-assisted lead and CRM workflow • Room to grow as we scale Show more Show less