Support Operations Officer - FR /ENG

Created in 2016, Free2move 🚀 is transforming mobility by simplifying every journey with a wide range of services tailored to everyone’s needs. With Free2move, you can: - Rent a city car for your vacation in Italy 🏖️ - Find the nearest ♻️ charging station for your electric vehicle across Europe - Reserve a parking spot for your weekend in Paris - …All in just one click via our web or mobile platform! 📲 Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has rapidly become a key player in mobility. In just 6 years, we’ve grown to serve 6+ million users 👑, operate in 170+ countries 🌎, be available in 30 languages and 26 currencies, partner with 5,000+ partners, and manage hundreds of thousands of vehicles. Want to join a team of 750 experts 🏆 and take part in ambitious international projects? You’re in the right place! 🎯 At Free2move, you’ll grow in a company that is dynamic, innovative, and agile 💡, truly international 🌍, at the crossroads of digital and automotive 🚗💻, and made up of passionate, creative, multi-skilled teams ❤️💼 💺 JOIN US – It’s exciting! 🔥 🔹 Position: Support Operations Officer - Location: Tunis, Madrid, Porto, or Italy - Mode: Hybrid - Department: Operations 🔹Role Overview The Support Operations Officer acts as the central operational support for country operations. This role is the unique point of contact for partners and customers, ensuring the proper implementation and use of Free2move systems and solutions. The officer contributes to network development, supports partners’ operational success, and plays a key role in global expansion initiatives. 🎯 Responsibilities: - Serve as operational support for country operations and partners - Train partners and ensure proper use of Free2move tools and systems - Prepare partner newsletters and communications - Coach partners to boost deployment of their network and mobility activity - Analyze partners’ KPIs and provide actionable recomme