Technical Support Engineer

Responsibilities: • Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems. • Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site. • Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact. • Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary. • Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes. • Conduct regular system inspections and audits to identify potential issues and proactively address them. • Deliver technical training and knowledge sharing sessions to clients and internal teams as needed. • Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge. Requirements: • Bachelor's degree in Engineering. • Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields). • Extensive training experience. • Strong knowledge of Hikvision products and solutions. • Knowledge of traffic solutions and ANPR systems. • Familiarity with AI technologies will be an added advantage. • Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders. • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. • Exceptional troubleshooting skills, with a systematic approach to problem-solving. • Proven ability to handle multiple issues simultaneously and prioritize tasks effectively. • Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments. Show more Show less Responsibilities: • Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems. • Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site. • Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact. • Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary. • Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes. • Conduct regular system inspections and audits to identify potential issues and proactively address them. • Deliver technical training and knowledge sharing sessions to clients and internal teams as needed. • Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge. Requirements: • Bachelor's degree in Engineering. • Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields). • Extensive training experience. • Strong knowledge of Hikvision products and solutions. • Knowledge of traffic solutions and ANPR systems. • Familiarity with AI technologies will be an added advantage. • Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders. • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. • Exceptional troubleshooting skills, with a systematic approach to problem-solving. • Proven ability to handle multiple issues simultaneously and prioritize tasks effectively. • Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments. Show more Show less