Client Relations Executive

We are seeking a proactive and customer-focused Client Relations Executive to join our team in Dubai. The role focuses on post-sales customer relationship management within the UAE real estate development sector, ensuring effective management of customer accounts, payment follow-ups, documentation, resale transactions, and property handovers. The ideal candidate will have hands-on experience working directly with a real estate developer, strong case ownership, and the ability to coordinate effectively with internal departments to deliver a smooth customer experience from post-sales inquiry through resolution. Key Responsibilities • Manage an assigned portfolio of customers and handle inquiries, requests, complaints, and escalations through to resolution. • Maintain regular communication with customers and ensure timely follow-ups. • Manage multiple cases simultaneously while maintaining accurate records and meeting deadlines. • Follow up on upcoming and overdue payments and coordinate payment arrangements. • Review Statements of Account (SOA), payment plans, receipts, and payment-related queries. • Coordinate with the Finance team to resolve outstanding payment issues. • Coordinate Sales and Purchase Agreements (SPA), addendums, Oqood registration, No Objection Certificates (NOC), and other customer documentation. • Support resale transactions, mortgage-related requests, and early settlement processes. • Liaise with Registration and other relevant teams to ensure timely processing of customer requests. • Coordinate snagging, handover readiness, key collection, and utilities activation. • Support service charge-related queries and coordinate with Community Management. • Work closely with Finance, Registration, Projects, Community Management, and other internal stakeholders to resolve customer cases efficiently. • Maintain accurate customer records and case updates using CRM platforms such as Salesforce or equivalent. • Use AI tools and structured tracking methods to improve follow-up, reporting, and workflow efficiency. • Monitor pending cases, escalations, and outstanding actions to ensure timely resolution. Requirements • 2–4 years of experience in UAE real estate, preferably in a developer-side CRM, post-sales, or client relations role. • Strong practical knowledge of post-sales operations within the UAE property development sector. • Experience handling collections, payment plans, SOAs, SPAs, Oqood, NOCs, resale transactions, mortgages, and property handovers. • Proficiency in CRM platforms such as Salesforce or equivalent. • Strong written and verbal English communication skills. • Good working knowledge of AI tools and customer case-tracking processes. • Excellent organizational, coordination, and problem-solving skills. • Ability to manage a high volume of customer inquiries, follow-ups, and escalations independently. • A professional, customer-focused approach with strong accountability and attention to detail. Preferred Qualifications • Previous experience working directly for a real estate developer in the UAE. • Arabic and/or Russian language skills will be a strong advantage. • Candidates with brokerage-only experience may be considered if they demonstrate substantial knowledge of developer-side post-sales operations. Ideal Candidate The successful candidate will be organized, proactive, detail-oriented, and comfortable managing demanding customer situations. They should demonstrate strong ownership of assigned cases, effective cross-functional coordination, and the ability to work independently while maintaining high standards of customer service.