Customer Support Representative

Customer Support Representative This position is for a customer support activity for new corporate customer onboarding through an online digital platform. Main activities involved: • The staff is required to support all customer inquiries and guide them on the steps in the entire onboarding process. (training will be provided) • Review applications and provide feedback to clients. • Answer customer calls (Arabic & English) received through a dedicated call center for this process and guide & support the clients. • Approve applications and complete the internal due diligence process. • A target driven operation with a set SLA to adhere to. The main skills we are looking for: • Customer servicing/ support skills. • Strong communication skills, English & Arabic, (writing and speaking) • Excel skills for reporting and MI • Capacity to perform target driven / high volume activities.