Receptionist "Patient Services Coordinator"

Job Summary Greeting and directing visitors to clinics & departments within FHCC. Answering telephone inquiries. Using the computerized appointment scheduling system, responsible for scheduling patients. Uses the computer to book, cancel and reschedule patients. Major Duties and Responsibilities • Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC & Its Business units. • Answers phone calls and directs callers appropriately. • Meets and greets all visitors and directs them to locations within FHCC. • Directs outpatients to the appropriate disciplines, ie OPD clinics and Labs. • Opening files for new patients and recording the pertained data of the patient. • Checking the financial coverage of the patient and the required documents. • Collecting payments from patients and sending them to the General Cashier on daily basis. • Answering the inquiries of patients and visitors. • Receives requests for physician time from patients, physicians, nurses and other clinic personnel. Schedules and manipulates professional time for patients with objective of optimizing utilization of time and schedules. • Operates computer for scheduling patients and checking their eligibility for treatment. • Maintains patient confidentiality. • Maintains security by following procedures; monitoring logbook; issuing visitor badges. • Maintains safe and clean reception area by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. • Follows all department policies and procedures. • Participates in on-going education program developed by the department, e.g. department policies and procedures, Fire and Safety, Risk Management, Environmental Control. • Complies with CARE dress code. • Performs applicable tasks and duties assigned within the realm of the employee’s knowledge, skills and duties. Experience: • One (1) year of recent experience working in a medium to large health care facility in a reception or clerical capacity • Exhibits courtesy, cooperation and respect towards patients, visitors, physicians and co-employees. • Customer Care skills.