Customer Service Specialist (Tamheer)

Tamheer Application Number: 24848725 https://eservices.taqat.sa/Eservices/Login.aspx Training Description: • Receiving, responding to, and following up on client requests • Onboarding clients and supporting them throughout their learning journey • Monitoring performance and quality indicators • Analyzing complaints to identify strengths and weaknesses • Contributing to the development of customer service procedures and the improvement of the client experience • Preparing and filing customer service reports and documentation in accordance with approved procedures Training Tasks: • Coordinating and following up on client requests and responding to inquiries efficiently and professionally • Welcoming and onboarding new clients and following up with them during their first 50 hours • Ensuring clients progress through the learning levels and providing the support they need • Reviewing and correcting study plans • Tracking clients' transitions between levels • Managing tickets and updating records • Resolving issues and escalating them to the relevant parties • Analyzing complaints and feedback to identify recurring root causes • Contributing to the development of customer service procedures and the improvement of service quality • Monitoring performance indicators and preparing the necessary reports and recommendations