Guest Service Executive - Gift Shop

Key Responsibilities: • Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times. • Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences. • Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures. • Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel. • Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented. • Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages. • Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required. • Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests. Requirements: • Previous experience in retail sales or hospitality/hotel • Fluent in Russian or Arabic; good command of English is required • Strong communication and customer service skills • Sales-driven, proactive, and well-presented • Ability to work flexible shifts, including weekends and public holidays • Basic computer and POS system knowledge