Head of Channel Partnerships

Job Title: Head of Channel Partnerships Department: Business Development & Partnerships Location: Dubai, UAE, with travel across operating markets Joining: Immediate preferred Reporting to: CEO ABOUT THE COMPANY First Response Healthcare LLC (FRH) is a JCI-accredited home healthcare organisation headquartered in Dubai, with operations across the UAE, Qatar and Saudi Arabia. Our portfolio includes Doctor-on-Call, Home Healthcare, Nursing, Physiotherapy, Diagnostics, Ambulance and Clinic services. We combine clinical quality, responsive service and personalised care with a culture that values initiative, ethical practices, ownership and measurable performance. JOB SUMMARY We are seeking an entrepreneurial Head of Channel Partnerships to build and scale a productive partner network that generates sustainable, profitable business for FRH. Reporting directly to the CEO, this leader will own the partnership lifecycle—from identifying and securing partners to activation, account development and renewal. The mandate is to turn partnerships into consistent patient volumes, revenue and long-term commercial value. KEY RESPONSIBILITIES • Channel Strategy: Develop a prioritised partnership strategy across hospitality, travel, concierge, residential communities, digital platforms and complementary healthcare providers. • Partner Acquisition: Identify decision-makers, build relationships and secure partnerships with clear commercial potential. • Commercial Negotiation: Structure agreements covering pricing, service commitments, commercial terms, reporting and renewal, in coordination with relevant internal teams. • Partner Activation: Establish launch plans, staff training, booking pathways and promotional activities so signed partners begin generating business. • Account Development: Build account plans, maintain regular field engagement and expand penetration across partner locations, departments and customer touchpoints. • Revenue & Profitability: Deliver partner-generated revenue and contribution targets; assess acquisition costs, commercial arrangements and account-level returns. • Service Coordination: Work with Operations and Clinical teams to ensure partner commitments are fulfilled and service issues are resolved promptly. • Pipeline & Reporting: Maintain accurate CRM records, forecasts and activity reports linking meetings and opportunities to conversions and revenue. • Retention & Performance: Review partner productivity, strengthen renewals and address inactive or underperforming accounts through clear action plans. • Team Leadership: Build and coach the partnerships team, establish territory coverage and enforce accountability for activity quality and results. QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in business, marketing, hospitality, healthcare management or a related field; MBA preferred. • Minimum eight years of relevant experience, including three years leading partnerships, channel sales or business development teams. • Proven success building partner networks that deliver measurable revenue. • Experience in healthcare, hospitality, travel, assistance services or related sectors. • Strong UAE/GCC market knowledge; relationships within relevant partner segments are highly desirable. • Demonstrated negotiation, key-account management and commercial analysis skills. • Proficiency in CRM systems, pipeline management and sales forecasting. • A proactive leader comfortable with regular field engagement and ownership of targets. KEY SUCCESS MEASURES Partner-generated revenue and contribution; productive partner accounts; activation time; account penetration; partner retention; pipeline conversion; and revenue concentration across channels. COMPENSATION & BENEFITS • Competitive salary and performance-based annual bonus. • Reward and recognition programmes. • ESOP opportunities for eligible high-performing individuals. • Leadership development and career advancement opportunities. WHY JOIN US? Build a regional partnership network that makes quality healthcare accessible to more patients and creates lasting commercial value. As part of our succession planning, this role offers scope to progress into broader commercial leadership and, ultimately, consideration for a future CEO role, subject to performance, readiness and business requirements. HOW TO APPLY Email your CV to CEO@firstresponse.ae Subject: Application – Head of Channel Partnerships Website: www.firstresponsehealthcare.com