Customer Service Specialist

🚀 We’re Hiring: Customer Service Specialist 📍 Tech Power Electronics Group Tunisia – Bizerte Join an international company specializing in the manufacturing of electronic components, including mini-transformers, inductors, capacitors, toroidal components, and electrical and electronic sub-assemblies. Vos missions 🎯 Your Role As a Customer Service Specialist, you will play a key role in managing customer relationships and monitoring orders, ensuring a high level of service and customer satisfaction. Your main responsibilities will include: - Receive, enter, and process customer orders - Monitor customer forecasts and analyze demand variances - Coordinate with production and planning teams to ensure on-time deliveries - Communicate with customers regarding order status and any potential delays - Manage the order portfolio and monitor key performance indicators (OTD – On-Time Delivery) - Update data in the ERP system and ensure its accuracy and reliability - Anticipate potential risks and propose appropriate solutions - Collaborate closely with internal teams, including logistics, production, and finance Vos compétences Candidate Profile - 1–2 years of experience in a similar role (Customer Service, Order Management, or Supply Chain) - Electrical Engineer or a related electrical/electronics engineering field - Good command of MS Office tools; experience with an ERP system is a plus (SAP is an advantage) - Good level of English, both written and spoken - Strong analytical and prioritization skills - Excellent communication skills - Strong attention to detail, organizational skills, and a team-oriented mindset Avantages 🌟 Why Join Us? - Join a dynamic and rapidly growing team - Work in an international industrial environment - Develop your skills in Supply Chain and Customer Relationship Management - Contribute to continuous process improvement - Benefit from career development opportunities - Attractive compensation packa