Sales Supervisor

Sales Supervisor Send application to zainab@dicaloo.com Job Summary (French Proficiency Mandatory) The Sales Supervisor – Will be responsible for driving sales performance, managing customer relationships, supervising the sales team, and ensuring the smooth execution of sales activities in accordance with the company’s objectives, procedures, and service standards. Key Duties and Responsibilities 1. Sales Management • Monitor pro forma invoices. • Supervise and manage the field sales team by providing guidance, coaching, setting targets, and tracking their progress. • Supervise and manage the showroom sales team by providing guidance, coaching, setting targets, and tracking their progress. • Manage B2B and B2C customers, including associated sales targets, customer accounts, customer needs, and satisfaction. • Receive, process, prepare, and invoice orders. • Identify stock discrepancies within the branch and ensure the continuous availability of products. • Monitor dormant and slow-moving stock. • Track sales targets, identify anomalies, and report relevant findings. • Increase revenue in line with the targets set by Management. • Prepare weekly sales reports accompanied by analysis. 2. Customer Relationship Management • Welcome and attend to customers in person and over the phone. • Open customer accounts. • Manage and confirm customer account balances. • Maintain and update the customer blacklist. • Ensure the highest possible level of customer satisfaction. • Handle customer-related incidents. • Conduct regular field visits to customers. 3. Business Development and Market Research • Conduct field visits. • Collect and analyze market data. • Expand the customer portfolio. • Prepare reports and summaries. 4. Cash Management and Data Entry • Receive and process customer payments. • Perform cash register closing procedures. • Process payments. 5. Logistics • Coordinate deliveries and ensure compliance with delivery schedules. • Ensure that deliveries meet customer requirements. • Track orders through to delivery. • Resolve incidents promptly to ensure customer satisfaction. 6. Staff Coverage and Business Continuity • Cover for colleagues during their absences, including sick leave and annual leave. • Perform any additional duties that fall within the scope of the position. 7. Compliance, Collaboration, and Internal Regulations • Comply with all company policies, internal regulations, procedures, standards, Health, Safety, and Environment (HSE) requirements, and professional requirements applicable to the role. • Maintain the confidentiality of company information, customer data, financial information, and all other commercially sensitive information. • Perform all duties with professionalism, discipline, and integrity while adhering to company rules and reporting structures. • Report any irregularities, risks, violations, operational issues, or compliance breaches to the direct supervisor or relevant department in accordance with company procedures. • Cooperate with internal audits, inspections, reviews, investigations, and compliance checks whenever required. • Ensure proper maintenance of documents, records, and reports related to the role, and keep systems updated in accordance with company requirements. • Participate in training sessions, workshops, and professional development activities to continuously improve professional knowledge, technical skills, product knowledge, and job performance. Required Skills and Qualifications • A degree in Business Administration or a related field. • At least two (2) years of relevant sales experience. • Strong proficiency in spoken, written, and reading French. • Proficiency in Microsoft Office, particularly Word, Excel, and Outlook. • Strong leadership skills, with the ability to supervise, guide, and motivate the sales team. • Strong customer relationship management, negotiation, and communication skills. • Demonstrated ability to resolve issues arising during the sales process. • Strong analytical skills, with experience in sales reporting and data analysis. • Experience using an Enterprise Resource Planning (ERP) system is an added advantage. Performance Evaluation Criteria The candidate will be evaluated based on the following: • Achievement of revenue targets. • Customer satisfaction and retention rates. • Compliance with delivery schedules. • Sales team performance. • Quotation-to-sales conversion rate. • Stock availability levels. • Reduction of dormant and slow-moving stock. • Accuracy of cash transactions and data entry. • Quality and timeliness of sales reporting. Career Progression Sales Supervisor → Manager Show more Show less Sales Supervisor Send application to zainab@dicaloo.com Job Summary (French Proficiency Mandatory) The Sales Supervisor – Will be responsible for driving sales performance, managing customer relationships, supervising the sales team, and ensuring the smooth execution of sales activities in accordance with the company’s objectives, procedures, and service standards. Key Duties and Responsibilities 1. Sales Management • Monitor pro forma invoices. • Supervise and manage the field sales team by providing guidance, coaching, setting targets, and tracking their progress. • Supervise and manage the showroom sales team by providing guidance, coaching, setting targets, and tracking their progress. • Manage B2B and B2C customers, including associated sales targets, customer accounts, customer needs, and satisfaction. • Receive, process, prepare, and invoice orders. • Identify stock discrepancies within the branch and ensure the continuous availability of products. • Monitor dormant and slow-moving stock. • Track sales targets, identify anomalies, and report relevant findings. • Increase revenue in line with the targets set by Management. • Prepare weekly sales reports accompanied by analysis. 2. Customer Relationship Management • We